Shipping policy

At Ark Vault, we work hard to get your order to you quickly and reliably. Below you'll find how shipping works, what it costs, and where we ship.

Our items ship directly from our supplier partners, not from an Ark Vault warehouse.
Orders usually leave our supplier within a few business days. During busy periods, such as holidays and sales events, it may take a little longer. We'll email you if we expect a delay.
When your order ships, you'll get an email with tracking details.

These are the rates for our dice sets. Final rates always appear at checkout before you pay.

Shipping Method	Cost	Estimated Delivery Time
Standard	Free on orders of $50.00 or more after discounts. $6.75 on orders under $50.	3 to 7 business days
Expedited	$14.00 on any order, including orders of $50.00 or more	2 to 3 business days

Free Shipping: Enjoy free standard shipping on every order of $50.00 or more after discounts, to any US address. Expedited shipping stays a paid option on these orders.
Some items, such as apparel and accessories, ship from a different supplier at the rates shown at checkout.
If your cart has items from more than one supplier, checkout may show one combined shipping charge.

United States: We ship to addresses in all 50 states.
Alaska and Hawaii: Same rates and the same free shipping offer as the rest of the US.
APO/FPO (Military): Checkout offers the same rates and the same free shipping offer as other US addresses.
International: We do not ship outside the United States at this time.

Once your order ships, you'll receive a confirmation email with tracking details.
Track your package anytime with the link in that email.
For questions about your shipment, reply to your shipping confirmation email or contact us.

In rare cases (weather, carrier issues, high volume, or unforeseen events), delivery may take longer than estimated.
We'll keep you updated by email if we become aware of a significant delay.
If your order hasn't arrived within 30 days of the estimated delivery window (and tracking shows no movement), contact us for help.

If your package arrives damaged, incorrect, or doesn't arrive, please contact us within 30 days of delivery (or the estimated delivery date) with photos if applicable.
See our Refund Policy for full details on exchanges, refunds, and return shipping.

We're here to help! Reach out at Greatarksports@gmail.com or through our contact form. Response time: usually within 1 to 2 business days.

Thank you for shopping with Ark Vault. We appreciate your business!